Managing documents

Every document in the client file comes together on the client’s Documents tab: what each party supplied through their form, what your team uploaded, and the screening reports the dashboard generated. Missing documents show a red indicator.

How the tab is organized

The tab holds one collapsible section per party, in alphabetical order. Inside a party, documents are split into Required documents and Optional documents.

Which documents are required follows from the party’s type and role:

Party	Required	Optional
Natural person	Certified passport and certified proof of address, for everyone who fills in a personal dossier; the bank reference letter for shareholders and stakeholders.	Tax documentation, evidence of source of funds/wealth, the Stracket report and any additional documents.
Legal entity	Chamber of commerce document, deed of incorporation, shareholders register, directors register.	The Stracket report and any additional documents.

A point of contact has no required documents

Which rows appear follows the same rules as the form. A plain point of contact, who fills in no personal dossier, shows no required documents at all: no passport row and no proof-of-address row. The same person does get them once they are placed in the chart as a shareholder or director.

For legal entities all four corporate documents are listed as required. Note that the party’s status only waits for three of them: the chamber of commerce document, the deed of incorporation and the shareholders register, and only when the company holds 10% or more or is a director. A missing directors register shows red on this tab but does not hold the file up.

Each document row carries a green check when at least one file has been uploaded, and a red indicator when the document is still missing. A document can hold multiple files; every file shows its upload date, and View opens a preview.

Three of them must be an original or a certified true copy: the identity document, the proof of address and the bank reference. The form reminds the client of this before each upload, and the verification wizard asks you to confirm it explicitly.

Tax documentation is the odd one out. It sits under Optional, but the form insists on it for anyone who answered that a tax identification number applies in their jurisdiction. Where it does not apply, the client enters XXX as the number and uploads a proof of exemption instead.

Linked parties

For a globally linked party the documents reside at the original client. The section shows a warning instead of a document list; use Go to original source to jump to the source client’s Documents tab.

Uploading and removing files

Adding a file is a single step: press the add button next to the document and choose the file. The file picker accepts PDF, JPEG, PNG and WebP images and Office documents, up to 20 MB per file. To replace a file, upload the new version and delete the old one; deleting always asks for confirmation.

Stick to PDF, JPEG and PNG for the client dossier

The picker is more permissive than the server: documents that belong to a party’s dossier are only accepted as PDF, JPEG or PNG. A Word, Excel or WebP file passes the picker and is then refused. The wider list is meant for the files you attach to emails and chat messages.

The Documents tab only tracks whether documents are present. Judging their content happens in the verification wizard, which shows the relevant document next to the questions you have to answer about it.

Screening reports

The Stracket report of every screened person is added to that party’s documents automatically; see Step 5: Screening. The report of the client company itself is found on the Information tab, on the company card.

What the portal shows

The portal’s Documents page shows the uploaded documents of the party: they can view and download their files there. Whether they can also upload or remove documents depends on the Allow client to update information permission; see Changes via the portal.