Team roles

Every team member has a role that determines what they can see and do. Roles are assigned by the people who manage users on your platform, on the Team page.

Role	Typical responsibilities
Account manager	The day-to-day owner of clients: creates clients, guides them through the onboarding, and verifies the information and documents of every party.
Business development manager	Commercial team member with the same client-facing access as an account manager.
Compliance	Runs the screenings, sets the risk classification, and answers whether the MLCO agrees with AML/CFT compliance.
Chief executive officer	Management: gives the final approval on a client (the four-eyes control), and manages the team and the platform settings.
Managing director	Management-level access, with the same approval rights as the CEO.
Administrator	Manages the platform itself: theme, settings and the Stracket integration.

What each role may do

The table below lists the actions where roles actually differ. Everything not mentioned here, such as viewing clients and parties, reading documents, mailing clients, chatting and writing internal notes, is available to every role.

Action	Who
Create and update clients	Account manager, business development manager, CEO, managing director, administrator
Verify a party’s information	Account manager, business development manager, CEO, managing director, administrator
Edit the client’s company details	Account manager, business development manager, CEO, managing director, administrator
Run a Stracket screening	Compliance, administrator
Set the risk classification and the MLCO judgement	Compliance, administrator
Give the management approval	CEO, managing director, administrator
Archive a client	Everyone
Restore or permanently delete a client	CEO, administrator
Export a single client	Everyone
Export the client list to Excel	CEO, administrator
Manage team members	CEO, managing director, administrator
Platform settings	CEO, managing director, administrator
Theme and the Stracket API key	Administrator

Roles in the onboarding flow

The process deliberately spreads the work over roles, so no single person can accept a client alone:

1. The account manager collects and verifies everything (Steps 1–4).
2. The compliance officer screens the parties and judges the AML/CFT compliance (Steps 5–6).
3. Management makes the final decision: a different, more senior person than the one who judged the compliance (Step 6).

Note

What you see in the dashboard depends on your role and your platform’s settings. If a button or tab from this manual is missing on your screen, you most likely don’t have the required permission; ask your platform administrator.